- Can I cancel or make changes to my order?
- Because we are a small shop, we cannot guarantee any cancellations or changes once your order has been confirmed. Occasionally we are able to make changes to orders that have not yet shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, we are happy to help you to create an online return. If you have any questions or issues with your order, please reach out to us at email@example.com.
- When will I receive my order and how can I track my order's delivery?
Our Staff is small, but we work hard to get your orders out as soon as possible. Please allow 2-3 business days for us to pack and ship your orders. After we have packed your order, shipping via USPS can take anywhere from 2-10 business days. You will receive an email confirmation once your email has shipped with tracking information.
I'm unable to locate my package.
- When purchasing a product from a country outside of the US, the price of the item includes any applicable duties. However, if the total value of your shipment exceeds $800, you may be responsible for any relevant import duties imposed by your carrier.
- How much will I be charged for returns?
- A flat-rate fee of $5 is charged for processing all return shipments.